Corporate Memory: Get it in writing...
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Transferring an individual’s contribution to the company's knowledge bank from his head to a written record gives broader, longer access to that knowledge. If the employee is interested in creating such a written record, it’s to the company’s benefit provided:
- It’s accurate--with relevant information (and without irrelevant info).
- It’s well written in language others can understand. (Jargon is as deadly as poor command of the language.)
- It’s done timely. It’s most useful if available soon after the retiree leaves.
The Best SolutionThe best solution may be to retain the employee to create a written record of what she or he knows. A how-to guide. A company history. An operations manual. |
BUT CAN SHE WRITE?
Many key employees are superstars in areas other than written communication. Be realistic about what’s possible. You may need to team the person with the knowledge with a person with writing skills. This could be someone within the company (which means the side benefit of that person learning the information as part of the writing effort). If that isn’t feasible, consider a college intern or a paid ghostwriter.
Contact us about projects to create written corporate memory.
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